CUSTOMER CARE ADMINISTRATION SPECIALIST

For our client, a leading real estate developer operating in a dynamic and fast-growing environment, we are seeking a CUSTOMER CARE ADMINISTRATION SPECIALIST to join their team:

 

CUSTOMER CARE ADMINISTRATION SPECIALIST

(Belgrade)

 

ROLE SUMMARY

The CUSTOMER CARE ADMINISTRATION SPECIALIST a key role in supporting the day-to-day administrative operations of the Customer Operations Department. The successful candidate will be responsible for managing documentation, tracking customer requests and cases, maintaining accurate records, preparing reports, and ensuring smooth coordination between internal departments.

 

KEY RESPONSIBILITIES:

• Manage and maintain administrative records within the Customer Operations Department
• Monitor and track customer requests, complaints, defect reports, and service cases through internal systems
• Ensure timely and accurate documentation of all incoming cases and requests
• Coordinate with internal teams, contractors, and relevant stakeholders to facilitate case resolution
• Prepare regular reports, summaries, and status updates for management
• Maintain and organize departmental documentation and databases
• Support process improvements by ensuring data accuracy and compliance with established procedures
• Follow up on open cases and monitor resolution timelines
• Assist the Customer Care team with various administrative and operational tasks as needed

 

 

QUALIFICATIONS AND EXPERIENCE:

• Bachelor's degree preferred
• Prior experience in administration, coordination, customer support, or operational support
• Strong organizational and time-management skills
• Excellent attention to detail and ability to manage multiple tasks simultaneously
• Proficiency in Microsoft Office Suite, particularly Excel and Outlook
• Experience working with CRM systems or case management platforms is considered an advantage
• Strong communication and collaboration skills
• Ability to work independently and proactively in a fast-paced environment
• Fluent Serbian and English language skills, both written and spoken

 

WHAT WE OFFER:

• Opportunity to work in a dynamic and growing organization
• Collaborative and supportive team environment
• Professional development and learning opportunities
• Competitive compensation and benefits package

 

If you are confident that you meet the above requirements and you are interested in developing your career in a dynamic international organization, please send your application.

Please note that only short-listed candidates will be contacted.